To receive 100% refund, a minimum 24 hours cancellation notice is required for regular bookings and a minimum of 72 hours (3 days) for the whole facility reservations.
30% cancellation fee applies if any changes were made less than 24 hours before a regular booking. No changes accepted for the whole facility bookings if you notified us less than 72 hours (3 days) prior to the event.
The unfulfilled stations will remain available for walk-in customers.
No refunds applied for no show-up.
Customers can Cancel or Modify their own reservations within the original booking confirmation emails: look for the link in your email saying Modify Here.
Feel free to call us at 604.710.0108 or email at [email protected] with any additional questions.
Please allow up to 5 business days for any eligible refunds to be processed (in most cases 1-2 days).
Late Arrival Policy
Please arrive at least 10-15 minutes before your reservation. If you arrive after the scheduled start of your booking, be aware that your time might be reduced by the time you are late.
Our VR activities are kids friendly and depending on the type of service, minimum requirements apply as follows:
VR Booth: 7 years old
VR Racing: min heights 4.5 feet
VR Arena: 10 years old.
Visitors under 14 must be accompanied by a parent or guardian who will sign their waiver and stay with them throughout the session.
Visitors under 19 must have their waiver signed by a parent or guardian, which can be done online or at the location.
[Page updated on 08-Jun-2020]