FAQ


BOOKING PROCEDURE

How do I book a time spot in advance?

Use Online Booking System

In order to book in advance, you will require to book online and complete your booking with a payment.

Once the reservation is done, you will receive a confirmation email within which you can do modifications or cancellation of your booking if necessary. 

Please note, we do not accept reservations/credit card payments over the phone or email due to security reasons. 

Pay on the spot

Feel free to stop by our hub to reserve your spot in advance and pay at the desk.

What are the payment options available?

Online payment

Through our online booking system, you can pay by:  

Credit card: Visa, Mastercard, American Express, Discover Network. 

Gift card: apply your gift card number into a Voucher/Coupon text box and proceed to checkout.

At the location  

On the spot, you can pay either by debit/credit card, cash or gift card. 

Please note we do not take any payments or credit card details over the phone and email correspondence. 

How much in advance I should come before my scheduled time?

We recommend arriving 15 min before your reservation time during which you will be able to get familiar with the equipment, activity rules and get set up for your experience.

Please note that late arrivals will reflect the overall time of your session. Ex. If you are 15min late, your session will last 45 min.

How can I cancel my booking?

Refund Policy

To receive 100% refund, a minimum 24 hours cancellation notice is required for regular bookings and a minimum of 72 hours (3 days) for the whole facility reservations.

30% cancellation fee applies if any changes were made less than 24 hours before a regular booking. No changes accepted for the whole facility bookings if you notified us less then 72 hours (3 days) prior to the event.

The unfulfilled stations will remain available for walk-in customers.

No refunds applied for no show-up.

Customers can Cancel or Modify their own reservations within the original booking confirmation emails: look for the link in your email saying Modify Here.

Feel free to call us at 604.710.0108 or email at [email protected] with any additional questions.

Please allow up to 5 business days for any eligible refunds to be processed (in most cases 1-2 days).

Late arrival policy

Please arrive at least 10-15 minutes before your reservation. If you arrive after the scheduled start of your booking, be aware that your time might be reduced by the time you are late.

Birthday Bookings | Corporate events: How does it work?

VR BOOTHS

The number of booths will depend on the number of participants. We have 10 VR booths in total, meaning that 10 people can play at the same time in the same game (1 person inside the booth at a time).

We have around 45 different games and experiences, within your time you can switch between as many games as you want. There are a lot of multiplayer options as well, allowing all 10 people to in the same game, to see each other, talk to each other and play together.

PARTY ROOM

If you would like to bring your own food & drinks

If you would like to bring your food, we have a party room option available. It is a large room with tables, chairs, and a partially equipped kitchen. You can book it at the additional cost of $50/hr or $35/2hrs+. Please note, no confetti or Party Poppers allowed.

If there are more than 10 participants

Let’s say you have a party of 20 people, and book 10 booths for 1 hour. In this case, it will be a timeshare, meaning 10 people will be playing at once for 30 min, the rest are watching, and then we make a switch. If you would like to extend the playtime, you can always book for 2 hours or more, depending on the number of participants.

If there are less than 10 participants

Let’s say you have a party of 8 people, there are two options available: to book 8 booths, so each person will have an hour of VR gaming, or to book 4 booths, in this case, it is a timeshare 30 min each group of four, 4 people playing at once, and another 4 are watching, and after 30 min we make a switch.
If you would like all of the participants to play together at the same time, 8 booths option is the way to go.

WHOLE FACILITY PACKAGE

For large groups, you might want to consider the Whole facility package option, which includes VR Booths, VR Arena, VR Racing and Party Room together.
Our facility can handle parties of up to about 50 people. We have three different VR setups: standard VR booths (separate booths with access to our library of approximately 40 vr activities), VR arena (a 20’x20’ space where 3 ppl at a time can freely move without wires) and VR racing 2 cars (moving platform). Arena and Racing are using higher-end vr headsets. Click HERE for more details.

Please note that all reservations need to be done online and to be fully prepaid through our reservation system.

Bringing minors under 19 years old

Please note

Visitors under 14 must be accompanied by a parent or guardian who will sign their waiver and stay with them throughout the session. 

Visitors under 19 must have their waiver signed by a parent or guardian, which can be done online or at the location. 

Sign waiver HERE

GAMING EXPERIENCE

How many people can play at once?

We offer an option of multiplayer games, which you can play from 2 to 10 people at once depending on a type of VR activity.

Please refer to the VR activities menu for more information.

VR services explained: VR Booth, Arena Scale VR, VR Car

VR Booth

There are 10 VR booths at Gobo VR Hub at this moment. One person can be inside the booth at a time, allowing 10 players to play together simultaneously in the same game. 

Each booth (10 by 8 feet) is equipped with VR equipment such as headset, sensors, controllers, and uploaded with 45+ different games and experiences, which you can switch any time you want. More details HERE

MINIMUM AGE: 7 YEARS OLD.

Arena Scale VR 

Walk wirelessly in an open space, Multiplayer option up to 3 players, Some experiences include use of VR guns.  

Choose between 15 min & 30 min experiences within your time slot.

More details HERE

MINIMUM AGE: 10 YEARS OLD.

VR car racing simulator

Full-motion platform chairs with haptic inserts and side airflow vents.

Multiplayer option up to 2 players.

Choose between more than 10 different cars and treks in a thrilling “Project cars2″ experience.

More details HERE

MINIMUM HEIGHT: 140cm / 4,5 FEET. 

MAXIMUM WEIGHT: 150kg/ 330lbs.

Are there age limitations?

Depending on the type of VR service, the minimum ages are as follows:

VR BOOTH: 7 years old

VR CAR RACING: Minimum Height – 149cm / 5’4″, which is average for 10-11 yrs.old kid.

ARENA SCALE VR: 10 years old

Please note the age limit for each service is carefully selected based on the health safety regulations and technical aspects of the equipment.

VR Booth

For the minors under 7 years old, the weight of the VR headset gives significant pressure on the neck, which might lead to the development of health problems, also, in most of the cases, the controllers are too big for the small kids to operate and reach all of the buttons.

VR Car Racing

149cm / 5’4″ is the minimum height required to reach the pedals to operate the car. A kid younger than 11 years old who meets the height requirements is allowed to use the service.

Arena Scale VR

VR Arena has six different games, each game has its own minimum age. Please refer to the VR arena games page for more information.

 

VR content suitable for kids

Our game library consists of more than 45 different games and experiences. There are a lot of options suitable for each age group of our clients.

In order to prevent our younger clients from accidentally picking unsuitable content for them (horror, violent, bloodshed games), we block some of the games for each booking based on the age group of the client.

The age limits vary as following: 7+, 12+ and 18+ years old, and help us to handpick experiences appropriate for each client.

If a client asks for a particular game that is hidden under the age limit, our team is always consulting with parents/guardians prior to provide access to the game.

SAFETY REGULATIONS

Can I wear my prescription glasses?

VR headsets allow a user to play with the reading glasses on. However, some of the glasses won’t fit in a headset or you might find it a bit uncomfortable. Thus, we suggest to try it with and without and see which option works best for you BUT for the best experience we recommend to wear contact lenses.

Who can and can not play: Physical Disabilities

At Gobo VR Hub we can accommodate most mobility, skill and cognitive levels for a range of guests, our hub and each VR booth is wheelchair accessible. However, please notice that for the optimal VR experience a user requires to move head and neck, and use at least one arm to interact with environments. 

We also suggest consulting a doctor before making a reservation, if you have:

– pre-existing serious medical conditions (ex. high blood pressure, heart ailment)

– conditions that may affect your ability to safely perform physical activities

– psychiatric conditions ( ex. post-traumatic stress disorder or anxiety disorders) 

or if you are pregnant or elderly.

You should also avoid using VR if you are fatigued, sick or under the influence of intoxicants/drugs, as it may exacerbate your condition.

Can Virtual Reality cause motion sickness?

In 99% it is not the case, but if you start feeling uneasy during your session, please take off the VR goggles and inform our staff member promptly.

Will I walk into a wall?

It is highly doubtful, as you will have a perfect sense of where you are located in a real space during your experience.  

While using the VR, you will have a projected blue hologram of the obstacles (such as walls people, chairs) inside the game. Should you exit the playing zone, the hologram will turn red, which will be an indicator for you to step back.

TECH QUESTIONS

What is Virtual reality?

Virtual Reality (VR) is the use of computer technology to create a simulated environment. Unlike traditional user interfaces, VR allows placing the user inside an experience. Instead of viewing a screen in front of them, users are immersed and able to interact with 3D worlds with the use of special goggles strapped to the face and hand controllers.

It is my first time trying Virtual Reality, what should I know?

Virtual Reality is easy to use, our team will help you set up and get familiar with the VR environment, and our large selection of virtual experiences and games.

To get started, you can check out our Activity Guideline section and have a look at the games menu.

What equipment do you use?

Each type of VR experience is equipped with a different type of HTC Vive virtual reality equipment.

Even though there are a few major players on the market rights now, HTC Vive is considered a leader in full immersion VR experiences, and it is the main reason why we made this choice.