To receive 100% refund, a minimum 24 hours cancellation notice is required for regular bookings and a minimum of 72 hours (3 days) for the whole facility reservations.
30% cancellation fee applies if any changes were made less than 24 hours before a regular booking. No changes accepted for the whole facility bookings if you notified us less then 72 hours (3 days) prior to the event.
The unfulfilled stations will remain available for walk-in customers.
No refunds applied for no show-up.
Customers can Cancel or Modify their own reservations within the original booking confirmation emails: look for the link in your email saying Modify Here.
Feel free to call us at 604.710.0108 or email at [email protected] with any additional questions.
Please allow up to 5 business days for any eligible refunds to be processed (in most cases 1-2 days).